By aligning our business processes with requirements set out in the following standards we are able to assure customers of our ability to deliver unrivalled levels of service and product quality.
Our quality system covers all activities that impact the service we offer to our customers and is fully embedded into our overall business management systems. It ensures that we uphold the following principles:
• We communicate with, and listen to, our customers.
• We are proactive in anticipating customers' needs and expectations.
• We safeguard our customers and ourselves by maintaining statutory and regulatory compliance.
• We provide marketing, technical and support information that is readily accessible and easy to understand.
• We continually strive to improve our operating processes, products and services for the benefit of our customers.
As a leading distributor of electronic components, RS understands the importance of maintaining effective ESD controls. It is registered to the ESD control standard ANSI/ESD S20.20 – an achievement recognised by the Electrostatic Discharge Association. In addition, RS also complies with the parallel European Standard EN61340-5-1.